Buying & selling terms

Selling a console to Sharper Sales

These trade-in terms apply when you sell your console to us. The shop purchase and refund terms below are separate.

Your estimate and postage

Choose the exact model, condition and accessories. Your estimate is provisional until we receive and inspect the console. You must own the items, be authorised to sell them and give accurate details. We only accept models currently open for trade-in.

7 days to send. Your quoted price protected.

For new postal trade-in requests with a posting deadline in the confirmation, the quoted price is valid for 7 days from that confirmation. Hand your parcel to Royal Mail by the stated deadline and we guarantee that price, provided our checks confirm the exact model, condition and included items you selected. A later market-price change will not reduce a qualifying quote. The posting date matters, not the delivery date; carrier transit delays do not remove this protection.

We use Royal Mail tracking to check posting. Keep your proof of posting in case a scan is delayed or missing; you do not need to report posting through the website. If you have not posted before the deadline, contact us for a refreshed quote before sending anything. An expired deadline does not automatically cancel your request or authorise a reduced payment. If we send your postage too late for the deadline, contact us and we will agree a new posting deadline without reducing your quoted price.

This deadline is not applied retrospectively to earlier requests without one. Separately photographed games or extras are not included in the saved console quote: wait for a separate written offer before packing them, with its own confirmed price and deadline. Local drop-offs use the date agreed with us in chat, not a postal deadline.

We review your request, then email a prepaid printable Royal Mail label and posting instructions. Wait for these before sending anything. Postage to us is covered by Sharper Sales. Pack securely, follow our console preparation checklist and keep your proof of posting. Games or extras need a separate confirmed offer before you include them.

Inspection and bank-transfer payment

We inspect your console and send payment by bank transfer within 2 days of delivery to us, provided the final offer is agreed and we have your correct payment details. This is when we send the transfer; your bank may take additional time to show it.

If we need your decision on a revised offer or your payment details, we will contact you. Payment cannot be sent until these are confirmed. Submitting a request does not trigger an instant payment.

If the offer changes

If the condition or included items differ from your description, we explain the revised offer and the reason, with relevant inspection evidence. You can accept or decline by replying to our email; we will not pay a reduced offer without your agreement.

If you decline a revised offer, we return your console and the items you sent for that trade. Sharper Sales pays the return postage. Reply to the offer email so we can arrange the return with you.

Updates and help

Keep the trade reference in your confirmation email. Use its private tracking link for updates, or contact us with your reference if you have a question about inspection, payment or a return.

Trade-in price guarantee updated 18 October 2026. Existing quotes retain their original terms.

Buying from the Sharper Sales shop

The following terms apply to products you purchase from us, not consoles you send us for trade-in.

1. Your exact item

We sell gaming consoles, handhelds, physical games, controllers and accessories. Stock may be pre-owned, refurbished, unused open-box or factory sealed. Each listing states its condition, included items, price, delivery charge and additional warranty. Listings state whether photographs show the actual item or a representative unit. For representative-unit listings, the supplied unit must match the stated model, contents and disclosed condition; exact cosmetic marks may differ. Read any specifically disclosed faults before ordering; we do not describe faulty items as fully working.

Physical games are labelled with their age rating. When available for sale, PEGI 12, 16 and 18 games require a buyer aged 18 or over, a signed-in account with a confirmed email address, and a successful Stripe Identity age check before checkout. These items cannot be purchased while age verification is unavailable. Other items do not require an age check. See our age-check privacy information. For Northern Ireland, item-specific delivery eligibility and required product-safety information are shown on the listing.

2. Prices and ordering

Prices are in pounds sterling. The total payable, including delivery and any applicable taxes, is shown before payment. Starting checkout does not reserve stock or place a paid order. Payment is processed by Stripe; available payment methods are shown on its secure checkout. We do not store your full card details.

Shop promotion codes

Enter your code in the shopping basket and press Apply before continuing to payment. The basket shows the saving and the final total. Percentage discounts apply to item prices, not delivery, and are rounded to the nearest penny per unit. Console and handheld listings (including console bundles) use the console rate; other items use the games/accessories rate. There is no promotion minimum spend and the code can be used for repeat purchases while enabled. Only one promotion code can be used per order. Availability still depends on stock. Paid order totals are not changed by later promotion edits. Our review thank-you refund is separate from these checkout discounts.

We confirm your order by email after successful payment and stock allocation. If another customer buys the last item before your payment finishes, we will contact you promptly and arrange a full refund if we cannot fulfil it. An order flagged for a stock check is not a dispatch confirmation. We will not substitute another item without your agreement.

3. UK delivery

We deliver to UK addresses using Royal Mail tracked services. The delivery charge is shown before payment. We aim to dispatch within 1–2 working days after payment is confirmed. Carrier transit time varies by service and destination; unless we agree otherwise, delivery will be within 30 days. Tracking is emailed when dispatched. We remain responsible for the goods until you, or someone you nominate, receives them. Contact us about loss, damage or delay — we will deal with the carrier.

4. Change of mind

You have a statutory right to tell us you wish to cancel within 14 days after receiving your goods, then a further 14 days to return them. We extend the notification window to 30 days from delivery for eligible physical goods. Tell us using your order page, email or support form; you do not need permission to exercise your statutory cancellation right.

For change-of-mind returns you normally pay return postage. Return all included accessories, packed safely, and remove your accounts and personal data. You may inspect goods as you would in a shop. We may deduct loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. This does not restrict rights for faulty goods.

On cancellation of a whole order we refund the goods and the standard outbound delivery charge. Any extra paid for an upgraded service is not refundable. Refunds go to the original payment method within 14 days of receiving the return or evidence it has been sent back, whichever is earlier. Bank processing can take additional time. Our cancellation form below is optional.

Cancellation rights may not apply to sealed computer software, audio or video recordings after you unseal them, where the statutory exception applies. This is not a blanket exclusion for opened console hardware, and fault rights remain unaffected.

5. Faults and warranty

Your consumer rights apply to second-hand goods too, taking account of their age, price, description and disclosed condition. You normally have a 30-day short-term right to reject goods that are faulty, not as described or not fit for purpose. Other remedies can continue beyond 30 days. We cover reasonable return costs where goods are faulty or not as described.

The additional Sharper warranty runs from delivery for the number of days stated on your listing and order. The standard additional warranty is 30 days. It covers faults arising in normal use, not accidental damage, misuse or the specific fault clearly disclosed before purchase. It is in addition to, and never replaces, statutory rights. See our delivery and returns policy for the process.

6. Accounts and support

Guest checkout is welcome. You can view an order using its private link or the order reference and checkout email. Keep those details private. Accounts provide saved purchase history; please use a unique password. Console trade-ins are accepted only while the service and the particular model are marked available. Displayed estimates are provisional and subject to inspection.

7. Complaints and responsibility

Please email the contact above with your order reference and what would resolve your complaint. We aim to respond within two working days. We do not exclude responsibility for fraud, death or personal injury caused by negligence, or any right or liability that cannot lawfully be excluded.

These terms are governed by English law. Consumers elsewhere in the UK retain mandatory protections and may bring proceedings in the courts of their home UK jurisdiction.

Optional cancellation form

To: Callum Sharpe trading as Sharper Sales, 5 Silk Mews, Kentford, Newmarket, CB8 7GE; [email protected].

I give notice that I cancel my contract for: [item / order reference]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].

Updated 13 September 2026.